Keeping the correct mobile number linked to your Emirates ID is important for accessing government services and receiving important notifications in the UAE. If you have changed your SIM card, lost access to your old number, or started using a new UAE mobile number, it is important to update your details.
In 2026, you can update your registered mobile number through the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) Smart Services platform. The process can be completed online, making it easier for UAE residents to keep their personal information up to date.
This guide explains how to change the mobile number linked to your Emirates ID, the documents and fees involved, how UAE PASS fits into the process, and what to do if you cannot complete the update online.
Why Updating Your Emirates ID Mobile Number is Important
Your mobile number is used across various UAE government services for communication and identity verification. Keeping the correct number registered can help prevent difficulties when accessing online services.
An updated mobile number can help with:
- OTP verification: Receive one-time passwords when accessing government services.
- Important notifications: Receive updates related to applications and government records.
- Digital services: Access online government platforms more conveniently.
- Account security: Ensure verification messages are sent to a mobile number you control.
- UAE PASS services: Maintain accurate contact information across the digital services you regularly use.
If you no longer have access to the mobile number associated with your records, updating it as soon as possible can help prevent future service interruptions.
How to Change Mobile Number in Emirates ID Through ICP
The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) provides a Data Update service that allows eligible users to update personal information, including their mobile number, email address, and address.
The process can generally be completed online.
Step 1: Visit ICP Smart Services
Go to the official ICP Smart Services platform or access the service through the ICP UAE Smart app.
Make sure you use an official government platform when entering Emirates ID or passport information.
Step 2: Sign In
Log in to your account using UAE PASS.
Make sure you have access to the UAE PASS account associated with your identity details.
Step 3: Find the Data Update Service
Search for the Data Update service.
This service is designed for updating certain personal details registered in the ICP system.
Step 4: Enter Your Details
Provide the required personal information and select the details you need to change.
Enter your new UAE mobile number carefully and check that all information is correct before proceeding.
Step 5: Review Your Application
Review the information you have entered.
A small mistake in your mobile number or personal details can delay the process, so check everything before submission.
Step 6: Pay the Applicable Fee
Pay the applicable government service fee using one of the available payment methods.
Step 7: Submit Your Request
Submit your application after completing the required steps.
Once the request has been processed, your updated information should be reflected in the ICP system.
Documents Required to Update Emirates ID Mobile Number
The exact requirements can depend on your individual situation and the service channel used.
Keep the following information or documents ready:
- Emirates ID
- Passport details
- Current personal information
- New UAE mobile number
- UAE PASS account
- Valid payment method
Additional information may be requested depending on your application.
Emirates ID Mobile Number Update Fee
Updating your Emirates ID-related personal information is not necessarily a free service.
The ICP currently lists a smart service fee of AED 50 for its Data Update service.
The applicable amount may change, and additional charges could apply depending on the service channel or other services requested.
It is therefore advisable to check the latest fee displayed on the official ICP platform before completing your application.
How to Change Mobile Number in UAE PASS
If you have changed your mobile number, you should also check whether the number associated with your UAE PASS account needs to be updated.
Do not assume that changing your UAE PASS mobile number automatically changes the mobile number registered in your ICP records. Treat the two updates separately unless the relevant government service specifically confirms otherwise.
To update your UAE PASS contact information:
- Open the UAE PASS app.
- Sign in to your account.
- Access your profile or account settings.
- Look for the option to edit your contact information.
- Enter your new mobile number.
- Complete the required verification.
- Save the updated information.
UAE PASS provides official guidance for users who need to edit the mobile number or email address associated with their accounts.
What to Do If You Cannot Update Your Number Online
Sometimes users may have difficulty completing the mobile number update through the online system.
This could happen if:
- You no longer have access to your previous mobile number.
- Your Emirates ID information does not match the details entered.
- Your UAE PASS account has verification issues.
- Your passport or residency information has recently changed.
- The online service is temporarily unavailable.
- Additional identity verification is required.
If you cannot complete the process online, contact ICP customer support or check the official ICP platform for available service channels and assistance options.
Avoid repeatedly submitting applications with different information, as this may create unnecessary confusion.
Common Problems When Updating Your Mobile Number
Most Emirates ID mobile number updates are straightforward, but a few common issues can cause delays.
Incorrect Emirates ID Details
Always enter your Emirates ID information exactly as it appears in your official records.
Wrong Mobile Number
Double-check your new mobile number before submitting the application. A single incorrect digit can prevent you from receiving verification messages.
UAE PASS Login Problems
If you cannot access UAE PASS, resolve the login or account verification issue before attempting services that require UAE PASS authentication.
Recently Changed Passport Details
If you recently renewed or replaced your passport, ensure your identity records are updated where required.
Payment Failure
If the payment does not go through, check your payment details before submitting another transaction.
Tips Before Updating Your Emirates ID Details
Before starting the process:
- Keep your Emirates ID and passport details ready.
- Make sure your new UAE mobile number is active.
- Check that you can receive SMS messages on the new number.
- Ensure your UAE PASS account is accessible.
- Double-check all information before submission.
- Use only official UAE government platforms.
- Keep your application or payment confirmation for reference.
These simple checks can help make the process smoother.
How Raes Associates Can Help
Updating a mobile number is usually a simple process, but problems with Emirates ID records, UAE PASS, residency details, or other government documentation can sometimes make it more complicated.
Raes Associates provides professional support for individuals, entrepreneurs, investors, and businesses navigating UAE government and residency procedures.
Whether you need assistance with Emirates ID-related procedures, visa services, residency applications, renewals, or business setup requirements, our team can guide you through the process.
Need assistance with your UAE documentation? Contact Raes Associates today for professional support.
Keep Your Emirates ID Details Up to Date
Keeping the correct mobile number associated with your UAE identity records helps you receive important notifications, complete identity verification, and access digital government services without unnecessary interruptions.
With ICP Smart Services and UAE PASS, many personal data updates can now be handled digitally. Make sure you use official government platforms, provide accurate information, and verify the latest service fees and requirements before submitting your application.
Disclaimer: UAE government procedures, fees, digital services, and requirements may change over time. Always verify the latest information through the relevant official UAE government authority before proceeding.
Frequently Asked Questions
1. How can I change the mobile number linked to my Emirates ID?
You can use the ICP Data Update service to update personal information such as your registered mobile number. Access the service through the official ICP Smart Services platform or ICP UAE Smart app and follow the required steps.
2. Can I change my Emirates ID mobile number online?
Yes. The ICP provides an online Data Update service for changing certain personal information, including mobile numbers.
3. How much does it cost to change the mobile number linked to Emirates ID?
The ICP currently lists an AED 50 smart service fee for its Data Update service. Applicants should verify the latest fee through the official ICP platform because government charges can change.
4. Do I need UAE PASS to change my mobile number?
The ICP Data Update service currently uses UAE PASS for account login and identity verification.
5. Will changing my UAE PASS mobile number automatically update my Emirates ID details?
You should not assume that changing your UAE PASS contact number automatically updates the mobile number recorded by ICP. If your ICP records also need to be changed, use the appropriate ICP Data Update service.
6. What information can I update through ICP Data Update?
The service can be used to update certain personal information, including mobile number, email address, and address, subject to ICP requirements.
7. What should I do if I cannot update my mobile number online?
Check that your Emirates ID information, UAE PASS account, and new mobile number are correct. If the problem continues, contact ICP or use an authorized service channel for assistance.
8. How can I check which mobile number is linked to my Emirates ID?
You can review the personal information available through your official ICP account and related government services. If you discover that your mobile number is outdated, use the ICP Data Update service to change it.
